Phuket Hotels – Crime & Accidents: Sudden lift failure shocks guests and staff
A frightening elevator malfunction at Tuana Hotels Casa Del Sol in Phuket left six Russian tourists injured, including two children, after the lift suddenly dropped while ascending inside the hotel building. The incident occurred on the afternoon of February 16 and has raised fresh concerns about hotel safety systems in one of Thailand’s busiest tourist destinations. Emergency responders and police quickly rushed to the scene following reports that the elevator had malfunctioned while transporting guests between floors.
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According to officials, the elevator was carrying four adults, a 16-year-old girl, and an 8-year-old girl when it began moving upward from the ground level. However, moments later, the system failed and the cabin abruptly dropped, eventually stopping below the intended floor level. Authorities and rescue personnel responded immediately to assist the trapped passengers and ensure their safe evacuation. Police confirmed that all six individuals suffered injuries of varying severity, though none were reported to be life threatening at the time of rescue. Details of the dramatic incident were confirmed in this Phuket Hotels- Crime & Accidents news report as authorities began their formal investigation.
Victims rushed to hospital as emergency teams respond
Emergency rescue units from multiple agencies coordinated their response, including municipal rescue workers and ambulance teams. Medical staff assessed the victims at the hotel before transferring them to Dibuk Hospital for further examination and treatment. Injuries included back pain, ankle swelling, foot injuries, and side pain. Despite the traumatic experience, responders noted that the injured children remained conscious and were able to communicate with medical personnel.
Officials identified the injured tourists as adult family members and relatives traveling together for a holiday stay. Witnesses reported hearing a sudden mechanical noise followed by a strong downward jolt as the elevator dropped unexpectedly. Fortunately, the cabin stopped before a catastrophic crash occurred, likely preventing far more serious injuries or fatalities.
Image Credit: The Phuket News
Police launch investigation into possible safety failure
Investigators from Karon Police arrived at the hotel shortly after the incident to inspect the elevator system and interview hotel staff and witnesses. Initial findings suggest the elevator system may have experienced a mechanical failure related to its load support mechanism. Authorities have confirmed that the lift has been taken out of service and will remain closed until a full safety inspection and repair process is completed.
Hotel management issued an apology to affected guests and confirmed that technical specialists had been called to assess the damage and determine the exact cause of the malfunction. They stated that guest safety remains their highest priority and pledged full cooperation with authorities throughout the investigation process.
Safety concerns highlight importance of hotel maintenance
The elevator accident has sparked renewed discussion about maintenance standards and safety protocols in hotels across major tourist destinations. Elevators are critical infrastructure in multi-level hospitality properties, and any failure can quickly escalate into a life-threatening emergency. This incident serves as a powerful reminder that routine inspections, timely repairs, and strict adherence to safety regulations are essential to protect guests and preserve confidence in Thailand’s tourism sector. Authorities are expected to review maintenance records carefully and take legal action if negligence or safety violations are discovered, reinforcing the importance of accountability and preventative measures to avoid similar incidents in the future.
Police confirmed that investigations are continuing, and further updates are expected as technical assessments are completed.
Media References:
https://caliber.az/en/post/six-russian-tourists-injured-after-elevator-falls-at-phuket-hotel
https://www.thephuketnews.com/russian-tourists-injured-in-hotel-elevator-drop-99298.php
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